Refund & Shipping Policy
Last Updated: November 2025
Shipping Policy
All orders are processed within 3–7 business days unless otherwise stated. Processing times may vary during holidays or community event seasons.
- Shipping Times: Domestic U.S. orders typically arrive within 5–12 business days after processing.
- Tracking: A tracking number will be emailed once your order ships.
- Address Accuracy: Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect or undeliverable addresses.
- Delays: Carrier delays (UPS, USPS, FedEx) may occur and are outside our control.
Local Pickup / Community Drop-Offs
At times, we offer local pickup or community distribution during Pops Purpose events. If available, this option will appear at checkout or be communicated directly.
Refunds & Returns
We take pride in our quality and community-care approach. If something’s wrong, we’ll make it right. However, because many of our items are limited-run, donation-supported, or custom printed:
- All sales are generally final.
- Refunds are only offered in cases of defective, damaged, or incorrect items.
Defective or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 7 days of delivery.
- Include your order number and clear photos of the issue.
- We will repair, replace, or refund the item as appropriate.
Non-Returnable Items
- Items marked as final sale
- Limited drop merchandise
- Custom or made-to-order items
- Digital content, event tickets, or donations
Exchanges
Exchanges are subject to product availability. Because community drops often sell out, we may offer store credit if a replacement is not available.
Contact Us
For questions about your order or support:
Email: b@pops-network.com
Location: 2335 W 208th Street Torrance, CA 90501
We appreciate your support. Every purchase helps fund community work, storytelling, & Pops Purpose outreach.